Warranty and Return policy of subprotect
Welcome to Subprotect.com by Subprotect and its affiliates provide access to the Subprotect website (the "website") to you subject to the conditions set out on this page.
Please read these conditions carefully before using the Subprotect website. By using the Subprotect website, you signify your agreement to be bound by these conditions.
Subprotect Return Process:
The following process applies to purchases made directly from www.subprotect.com and is applicable to products in warranty and issues covered under warranty. For more details, please refer to Subprotect Warranty Policy following the Return process.
Subprotect products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
When you receive your order, please inspect all elements and confirm that everything is included and that the items match to your packing slip. Be sure to save the box and shipping carton in the unlikely event that you'll need it for a return shipment.
What Qualifies for a Return?
We gladly accept returns for products under warranty and for issues covered in warranty for products purchased from https://www.subprotect.com
We will issue a service/exchange as long as the following criteria are met:
- Product is returned in the same condition as it was when shipped
- Must be received in the original packing material and with all of its accessories such as: USB Cable, Product Manual. Product returned will be inspected when it arrives at the warehouse.
- Copy of a valid receipt or Subprotect direct online store auto generated order number is required.
How to Return a Product
To initiate a return, email email@example.com
Please provide the following information
Contact Phone Number
Last Four Digits of the Credit Card Used to Purchase
Date of Purchase
Copy of Receipt
Our customer service representative will provide you with a prepaid shipping label, tracking number, and instructions on how to return the product. If you have multiple items to return, you may pack them in a single box with the packing slip. You can either schedule a pickup with the carrier or drop off the package at any of the carrier's locations. The prepaid shipping label will expire after 30 days.
This policy is applicable from April 2020 and will be amended from time to time. Owners of Subprotect will be notified about the same on our website.
Subprotect One eighty (180) Days Limited Warranty - Subprotect from Date of Purchase
HOW CONSUMER LAW RELATES TO THIS WARRANTY
The benefits we give in this warranty are additional to any rights and remedies that you may have under local consumer protection laws. Nothing in this warranty limits or affects your legal rights.
This warranty is governed by the laws of India for Indian consumers. In others countries, consumers have rights under their local consumer laws. Those consumer rights may differ between countries, states and provinces, and often cannot be excluded. Your local consumer rights organisation can advise you on your legal rights.
This warranty is not intended to:
(a) change or exclude any rights under consumer law that cannot be lawfully changed or excluded;
(b) limit or exclude any right against the person who sold the product to you if that person has breached their contract of sale with you.
WARRANTY LIMITATIONS THAT MAY AFFECT CONSUMER LAW TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED. EMOTIX DISCLAIMS ALL STATUTORY AND IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS, TO THE EXTENT PERMITTED BY LAW. IN SO FAR AS SUCH WARRANTIES CANNOT BE DISCLAIMED, EMOTIX LIMITS, TO THE EXTENT PERMITTED BY LAW, THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION OF THIS EXPRESS WARRANTY AND, AT EMOTIX'S OPTION, THE REPAIR OR REPLACEMENT SERVICES DESCRIBED BELOW. SOME STATES (COUNTRIES AND PROVINCES) DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY (OR CONDITION) MAY LAST, SO THE LIMITATION DESCRIBED ABOVE MAY NOT APPLY TO YOU.
FOR PURPOSE OF JURISDICTION OF LAW :
The contract shall be governed by Law of India and jurisdiction shall be vested exclusively in the Court of Thane.
What is Covered by This Warranty?
Subprotect warrants the Subprotect-branded hardware product and accessories contained in the original packaging ("Subprotect Product") against defects in materials and workmanship when used normally in accordance with Subprotect's published guidelines for a period of ONE (1) YEAR from the date of original retail purchase by the end-user purchaser ("Warranty Period"). Subprotect’s published guidelines include but are not limited to information contained in technical specifications, user manuals and service communications.
What is Not Covered by This Warranty?
This warranty does not apply to any non-Subprotect branded hardware products or any software, even if packaged or sold with Subprotect hardware. Manufacturers, suppliers, or publishers, other than Subprotect, may provide their own warranties to you but Subprotect, in so far as permitted by law, provides their products "AS IS". Software distributed by Subprotect with or without the Subprotect brand is not covered by this warranty. Please refer to the licensing agreement accompanying the software for details of your rights with respect to its use. Subprotect does not warrant that the operation of the
Subprotect Product will be uninterrupted or error-free. is not responsible for damage arising from failure to follow instructions relating to the Product’s use.
This warranty does not apply:
(a) to consumable parts, such as batteries, unless failure has occurred due to a defect in materials or workmanship;
(b) to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports;
(c) to damage caused by use with another product;
(d) to damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external cause;
(e) to damage caused by operating the Product outside Subprotect's published
(f) to damage caused by service (including upgrades and expansions) performed by
anyone who is not a representative of Subprotect or an Subprotect Authorised Service Provider (“LASP”);
(g) to an Subprotect Product that has been modified to alter functionality or capability without the written permission of Subprotect;
(h) to defects caused by normal wear and tear or otherwise due to the
normal aging of the Subprotect Product, or
(i) if any serial number has been removed or defaced from the Subprotect Product (j) compatibility of product other than Android users.
Before receiving warranty service, Subprotect or its agents may require that you furnish proof of purchase details, respond to questions designed to assist with diagnosing potential issues and follow Subprotect's procedures for obtaining warranty service.
Following warranty service, your Subprotect Product or a replacement product will be returned to you as your Subprotect Product was configured when originally purchased, subject to applicable updates.
You will be responsible for adding any embellishments reinstalling all other software programs, data and information. Recovery and reinstallation of other software programs, data and information are not covered under this warranty.
WHAT WILL Subprotect DO IN THE EVENT THE WARRANTY IS BREACHED?
If during the Warranty Period you submit a valid claim to Subprotect or an LASP, Subprotect will, at its option,
(i) repair the Subprotect Product using new or previously used parts that are equivalent to new in performance and reliability,
(ii) replace the Subprotect Product with a product that is at least functionally equivalent to the Subprotect Product and is formed from new and/or previously used parts that are equivalent to new in performance and reliability. Subprotect may request that you replace certain user-installable parts or products. A replacement part or product, including a user-installable part that has been installed in accordance with instructions provided by Subprotect, assumes the remaining warranty of the Subprotect Product or ninety (90) days from the date of replacement or repair, whichever provides longer coverage for you. When a product or part is replaced or a refund provided, any replacement item becomes your property and the replaced item becomes Subprotect's property.
HOW TO OBTAIN WARRANTY SERVICE:
You may also contact an Subprotect representative at order@Subprotect.com or, if applicable, an LASP, using the information provided below. A Subprotect representative or LASP will help determine whether your Subprotect Product requires service and, if it does, will inform you how Subprotect will provide it.
Subprotect reserves the right to change the method by which Subprotect may provide warranty service to you, and your Subprotect Product's eligibility to receive a particular method of service. You may be responsible for shipping and handling charges depending on your location and the date of purchase. If you seek service in a country that is not the country of purchase, you will comply with all applicable import and export laws and regulations and be responsible for all custom duties,
GST and other associated taxes and charges as applicable from time to time. For international service, Subprotect may repair or replace products and parts with comparable products and parts that comply with local standards.